FAQ

 Buy your pass here: http://www.salsa-adria.hr/our_events/next_events/summer_sensual_days_2016

We really have a lot of options and passes combinations ;)  

In order to make it easier to choose the right pass for yourself, please press Ticket info under each pass in our webshop or just click the TICKETS option within the PROGRAM section on this website for a listing of included programs in each pass.

Yes, most of the passes are usually available at the door, but we would highly recommend to buy them earlier! It's cheaper and you'll be sure that you have them because some of the passes or tickets can be sold out...boat tickets for example, or even Paradise Express pass. 

You can pick up your pass in the festival office when you arrive to Rovinj. You will need your e-ticket and some kind of personal document with your photo on it.

Tickets and passes will not be shipped. When we get your payment you will receive the confirmation email saying that your registration is complete. One month before the festival you will get your e-ticket and this is what you need to print out and bring to the office in order to be able to pick up your pass. 

If for any reason you don't receive the confirmation email or your e-ticket, please contact us at: support@salsa-adria.hr

Yes, we have discounted prices for groups. In order to get group prices there has to be a minimum number of 10 people in the group.
For more info please contact us at: support@salsa-adria.hr 

You've bought the pass and for some reason later you've found out that you can't come. The refund is possible but different conditions will apply depending on when you've decided to cancel your pass. 

• all cancellations prior to 1st April will be subject to a 70% fee.
• name changes can be done any time until 10th June
• no refunds for cancellations after noon (12pm) 1st April. Make sure you check our cancellation insurance offer and get 80% of your money back in case of your cancellation.
• boat trips, Experience Croatia events, bus transfers and individual parties are not refundable.

Yes, the pass or the ticket can be transferred to another person. When you log into your account on our web-shop at www.salsa-adria.hr you are able to change the name of the person who will use the pass.
However it is not allowed to re-sell the passes or tickets! 

Yes, you will be able to register and to pick up your passes at the entrance to the party! Please make sure you arrive before 2.30 am, you won't be able to buy or pick up your pass because the festival office in Adris is closed afterwards.

Yes you can buy a one-day pass. It includes all the workshops and the party on the chosen day and you can buy it only on the spot.

Unfortunately it is not possible to buy a single workshop only. The minimum is one-day pass which includes all workshops for the chosen day.

Please take care of your tickets and passes; the lost ones won't be reimbursed!

It is recommended that each person takes their own pass for themselves. This way we will be sure that you got everything you need! ;) 

Unfortunately in Croatia it is still not possible to pay in euros. If you pay in cash, only HRK is accepted.

There is an ATM in every hotel. You can also find a lot of them all over the city and at the party place (Adris Old Tobacco Factory - to use it you have to ask the security at the entrance). 

There isn't a waiting list for the boat trips. All boat trips tickets are sold online on first come first serve basis. 
There can be cancellations of course, so feel free to stop by at our festival office to check.

The reason for that could be that the email you entered is not valid so please make sure you've put the right email during the account registration on our web-shop. It could have happened also that the confirmation email went to your SPAM folder, so please check that as well.
If none of the above is the case, than please contact us at: support@salsa-adria.hr

What is ticket insurance?

• Ticket insurance will enable you to receive 80% of your ticket costs back (excluding the costs of the insurance) in the event that you’re unable to attend the festival for any reason. All participants who don’t pick up their passes till the last party included in their ticket will be marked in the system as if they have used the ticket and the refunds will be possible only in case of bought ticket insurance
• the reimbursement will not apply to any additional costs, such as travel, accommodation or any other costs connected to the festival activities
• ticket insurance is optional, but it has to be bought at the same time as the ticket. You cannot buy the ticket insurance additionally
• in order to gain your refund, send us an e-mail with the confirmation mail or receipt for the bought pass within 15 days after the end of the festival
• the repayment will be done up to max. 30 days after your request has arrived

Ticket insurance price:
Basic fee for the ticket insurance is 6 EUR. For every 100 EUR more total, the fee is additional 6 EUR. E.g. If your ticket costs 180 EUR, the ticket insurance is 12 EUR.

There are several options for traveling to Rovinj. For more information please take a look at this link: HOW TO GET TO ROVINJ? or join our official FB group for finding travel mates, roommates etc. and find someone to share your travel costs with ;)

The closest airports are:

• Pula (Cro)
• Rijeka (Cro)
• Trieste (Italy)
• Ljubljana (Slo)
• Venezia (Italy)

Our partner, Maistra company, has several hotels to offer. Please find more info about discounted hotel accommodation at this LINK.

That's great! We're happy you're joining us!
You can find more info about becoming our ambassador HERE